Ticketing

1. External Ticketing

YIRRAMBOI does not manage ticketing for all events in the program. You can find the specified ticketing contact on each event page on our website. For external ticketing providers, please ensure you check their respective Ticketing Terms and Conditions before purchasing tickets. You should contact your original point of purchase for all booking enquiries.

2. Refund Policy

All sales are final. Refunds are not permitted unless an event is cancelled, rescheduled or significantly relocated, as per LPA Ticketing Code of Practice. Refunds will not be issued for change of mind, illness or missed performance, including latecomers.

3. Exchange Policy

Please check your original point of sale for the exchange policy that applies to your tickets.

For tickets sold via YIRRAMBOI’s ticketing platform Ferve, exchanges are available up to 48 hours prior to the performance date, subject to ticket availability. You can exchange your tickets by logging into your account, selecting Tickets and then Exchange. Please note there is an exchange fee of $1 per transaction which is non-refundable.

If there is any difference in ticket price, you will need to pay to upgrade your ticket. We are not able to offer exchanges or refunds where the ticket price of the new ticket is lower than the original cost of the ticket. We are not able to offer exchanges to or from events sold through external ticketing platforms.

4. Latecomer policy

Latecomers may not be admitted at venue discretion or may only be admitted at a suitable break in the performance. No refunds or exchanges will be permitted for late arrival. Specific latecomer policies are listed on event pages.

5. Booking fee

A booking fee may be charged on top of the cost of your ticket. Tickets purchased through YIRRAMBOI directly attract a booking fee of up to $3 plus a merchant fee of 30c per ticket + 1.7% of the total booking cost. Booking and merchant fees cover the cost of processing your transaction and are non-refundable. There is no booking fee on free tickets.

For external ticketing providers, please refer to their ticketing policy to determine booking fees.

6. Ticket Offers

Sign up to YIRRAMBOI’s mailing list to receive exclusive ticket discounts. Please note any specified terms and conditions, such as validity periods, included events and/or specified ticketing channels. Refunds are not available if ticket offers are advertised after your tickets have already been purchased.

7. Ticket Re-Sale

Ticket re-sale is not permitted and tickets are non-transferable.

8. Door Sales

We advise booking tickets in advance to avoid disappointment. In some circumstances, tickets may be available to purchase on the door. We advise checking the event page on the day of the performance to confirm if door sales are available as this is not guaranteed on all events.

Any tickets for sale on the door are limited and are on a first come, first served basis.

9. Babes in Arms 

Unless otherwise mentioned, children under 2 years do not require a ticket for tickets booked via YIRRAMBOI's ticketing provide Ferve. For external ticketing providers, please check their relevant ticketing Terms & Conditions.

10. GST

The price of all tickets and fees are inclusive of GST.

11. Venue Disclaimer

The applicable venue reserves the right to refuse admission. This includes and is not limited to removal or refusal of admission for the safety of others, patrons who disrupt a performance, and/or in compliance with the The Liquor Control Reform Act 1998. Tickets are not refundable if admission is refused.

12. Program Disclaimer

YIRRAMBOI reserves the right to alter advertised programming and ticket prices without notice. All efforts are made to keep the program up to date where possible.

13. Liability Disclaimer

YIRRAMBOI is not liable for any external costs associated with your visit, including but not limited to accommodation and/or transportation.

1. Companion tickets

If you have a Companion Card you are entitled to a complimentary Companion ticket with the purchase of your ticket. This can be provided by the ticketing provider of your event, listed on the event page on our website.

For events ticketed via YIRRAMBOI’s ticketing provider Ferve, you can access your complimentary Companion ticket with the code COMPANION on the ticket selection page.

2. Access Information

To view our Accessibility page, click here.

1. How do I book a ticket?

Not all events require a ticket for entry, however if tickets are required this is stated on the event page on our website. To book a ticket, head to the “Book Now” button on the event page and follow the instructions.

2. What are the available ticket types?

BlakTix: BlakTix are discounted tickets reserved for global First Nations communities. 

General: "I love the arts and I'm trying something new". 

YIRRAMBOI Fan: "I want to actively invest in growth of the First Nations arts sector and support First Nations creatives".

3. How will I receive my ticket? 

Tickets are sent via E-Ticket to your email – tickets have a QR code that will be scanned on arrival at the venue. Please get in touch with your point of purchase if you can’t find your E-Ticket.

4. What discounts are available?

Discounted tickets are available for First Nations and global First Nations communities (BlakTix). Discounted tickets may be offered at other times during the ticket sales campaign, at YIRRAMBOI’s discretion.You can join YIRRAMBOI’s mailing list here to find out about ticket discounts.

5. What should I do if I am unwell?

If you are unwell and no longer able to attend the event you can exchange your ticket to a subsequent performance (subject to availability and in line with YIRRAMBOI's exchange policy). Please note at least 48 hours notice is required for all exchanges. If it is within 48 hours before the performance you can pass on your ticket to a friend. Please note that YIRRAMBOI does not allow refunds unless the performance is cancelled, re-scheduled or relocated in accordance with the LPA Ticketing Code of Practice.

6. My event is general admission and I don’t have a seat number – where will I sit?

If you are attending a General Admission event, you will choose your seat on arrival. Choice of seat is on a first come, first served basis.If you are attending as a group, we advise arriving early as we may not be able to guarantee seats together if you arrive late.

If you have access requirements and need to sit in a specific seat, please email yirramboi@melbourne.vic.gov.au so we can assist.

7. Will there be somewhere to leave my luggage?

Please check the venue’s website to find out whether there is a cloakroom. Storage of personal items is not guaranteed so pack lightly if you can.

1. General Enquiries

Contact: yirramboi@melbourne.vic.gov.au. 

2. Booking Enquiries

Please note each event has a specified point of sale, depending on the venue, which you can find listed on the event page. You can also find contact details on your order confirmation if you have already purchased tickets.

Events Ticketed by Malthouse Theatre

Contact: (03) 9685 5111 / boxoffice@malthousetheatre.com.au 

  • Lazarus
  • The Seventh Fire
  • Three Blak Ravers
  • House Arrest
  • Blakout 2.0
  • Cut the Sky

Events Ticketed by YIRRAMBOI

Contact: yirramboi@melbourne.vic.gov.au

  • Mythosoma
  • Blakyard: Koorie-oke
  • Blakyard: Mixer
  • Blakyard: Lub Song Dedications
  • Blakyard: One Night Stand with Shiralee Hood
  • Blakyard: Black Love and Rage

Other Events

Please see the event page or your confirmation email for contact details. 

1. Privacy Policy

  • Ferve Tickets’ privacy policy is available here.
  • City of Melbourne’s privacy policy is available here. 

2. Collection Notice

a) Personal Information is any information that could identify you or another individual in connection with your ticket purchase or booking. The Personal Information we collect includes names, email addresses, phone numbers and post codes. We also retain purchase history and payment records in relation to your online account. The collection of this Personal Information is a requirement to book tickets to YIRRAMBOI events.

b) BlakTix are tickets offered to the global First Nations community at a discounted rate. No proof of identity is required to book this ticket type. In booking BlakTix, you may be disclosing the Race or Ethnic Origin of either you or anyone you buy tickets for. This is considered Sensitive Information under the Privacy and Data Protection Act 2014.

c) During the checkout process, you will be asked if you have any access requirements. Disclosing your access requirements is optional. By disclosing this information, you be indirectly disclosing Health Information about you or a member of your group. We use this information for the purposes of providing customer service to you and/or your group in relation to an event you are attending.

d) The Personal, Health and Sensitive Information collected will not be used or disclosed for any other purpose without your consent. Please refer to the City of Melbourne privacy policy for more information.

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